It can be at least 6 times harder to get a new customer compared to retaining an existing one. How do you manage your customer’s expectations at a high level and consistently over time?
To offer a better insight into measuring and improving your customer’s experience we have created a solution; CXmanager. It gauges the level of the service you offer and compares this to a customer's perception.
This is achieved by mapping out your Customer Experience journey and identifying what ‘best practice’ elements exist.
If you have customer feedback on areas which are not working as well as they should, you can adapt them. CXmanager will help you to get a true perspective on how to give the best customer experience.
Its satisfaction monitoring process enables you to plan a strategy to increase your customer retention. This will help you to improve levels of customer satisfaction and give you an edge over your competitors.